L83 - Sports; Gambling; Restaurants; Recreation; TourismReturn

The issue of advertising is widely analysed in relevant literature; however, the emphasis is mainly on its commercial part. Advertising-related aspects in regard to domestic tourist behaviour still lack scholars’ attention. Therefore, outdoor advertising and its possibilities of attracting domestic tourists are under-assessed. The purpose of the study is to determine the effective advertising layouts to be used in static outdoor domestic tourism advertisements. Accordingly, this study contributes to the literature by analysing the peculiarities of static outdoor advertising layouts and determining the most effective compositions of its creative elements. The most appealing advertising layouts are determined. Applying the principles of conjoint analysis, the main elements (i.e., attributes) of the advertising layout are established and composed into profiles, encompassing different element levels. The attributes used in the analysis are “headline position” (4 levels), “picture” (4 levels), “text” (3 levels) and “colour scheme” (4 levels). The results (based on profile rankings) allow determining relative attribute importance and attribute level performance. To verify the results, eye-tracking is performed. The study allows modelling recommended advertising layouts to be used in outdoor advertisements in domestic tourism. 
Implications for Central European audience: Visual elements of tourism advertising are the most important for attracting consumer attention compared to textual ones. The visual elements should contain pictures of people or nature and should use a warm/mixed colour scheme. The headline should be placed in the upper position. The absence of text is the most attractive for consumers. For further research, the effect of different elements of advertising can be analysed, more levels of the same attributes might be included, and different compositions, colour mixing schemes and mediums might be chosen. Replication of the research in other countries or other types of tourism might broaden the researchers’ understanding of the scope.

Successful service recovery is one of the major tasks for every service provider. This paper transfers the theory of service recovery from traditional industries to the spectator sport context, more precisely to football. A satisfied and committed consumer is one of the main goals for every business entity, as well as for football clubs. The main purpose of this paper is to examine factors that predict satisfaction with service recovery and its outcomes in the context of the spectator sport industry. The research methodology used previously established scales related to service recovery satisfaction in terms of other industries, which are modified in order to meet the requirements of this research. The research was conducted on 408 active consumers of services provided by Croatian football clubs. The research results show that perceived service recovery equity affects recovery satisfaction in terms of football as the most popular spectator sport in the world. Furthermore, it has been established that recovery satisfaction predicts satisfaction with club services and trust in football clubs. Relationships between predictors such as recovery satisfaction, satisfaction with club services, trust and its proposed outcome, such as commitment towards the club could not be supported. This could be due to the fact that spectator sport consumers possess enormous emotional and psychological loyalty towards the club, which surpasses traditional consumer theory understanding. Furthermore, a significant relationship between consumer commitment and positive word of mouth has been established.
Implications for Central European audience: Obtained results can also be of interest for audience from other Central European countries where football is also an extremely important part of their leisure activities and overall culture. 

When the COVID-19 pandemic arrived in the Central European region in March 2020, one of the hardest-hit economic sectors was the tourism industry which virtually came to a complete standstill. The present paper uses licensed tourist guides from Slovakia as a case study of how significant the financial impact of the crisis was and what effect it might have on the future competitiveness of the industry, as perceived by the tourist guides themselves. The research is based on a questionnaire which was distributed among licensed tourist guides in Slovakia in July 2020. It is shown that the guiding income of more than four-fifths of the respondents decreased by at least 80% between March and June 2020, and the profession's outlook for the future is pessimistic. The main concerns are a decline in the number of visitors, a decline in demand for guided tours and lower market prices for guiding services. The lower share of group travel, faster development of proximity tourism, partial de-professionalisation of the tourist guide profession and higher emphasis on tour hygiene are the expected impacts of the pandemic. A wave of consolidation is almost guaranteed to influence the tourism industry, though its extent is hard to predict. Implications for Central European audience: The article deals with tourism, which represents an important part of Central European countries' economies. Its results constitute the first preview of impacts of the COVID-19 pandemic on the sector in the region and as such are valuable for stakeholders in the Central European tourism industry. Even though the research is based on data obtained only from one tourism-related profession, tourist guides, given their unique position between travel agencies and travellers, their insights are applicable and interpretable much more broadly.

This paper contributes to the debate about the relationships among tourism experience co-creation, satisfaction with vacation experience, satisfaction with the impact of vacation on overall life, life satisfaction and behavioral intentions. The main purpose of this paper is to point out the importance of tourist engagement in the co-creation of the vacation experience and the impact of satisfaction with that experience on life satisfaction and behavioral intentions. A survey was conducted on a convenience sample of 263 international tourists who visited several tourist destinations in Croatia. To test the proposed model, partial least squares structural equation modelling (PLS-SEM) was employed. It has been established that co-creation of tourism experience significantly contributes to the satisfaction of tourists staying in a destination, which has a positive effect on life satisfaction and future behavioral intentions.