L81 - Retail and Wholesale Trade; e-CommerceReturn

Our study approaches consumers’ orientation towards e-commerce during disruptive times, taking the COVID-19 pandemic, the most prominent recent disruptive event, as a reference. The analysis of the phenomenon was targeted at two differently developed European countries, Romania and Germany, which were investigated. Considering the time span from January 2020 to January 2022, Google Trends was used to track the search volumes associated with the main e-commerce platforms in the analysed countries, serving as a proxy measure for gauging consumers’ orientation towards e-commerce. Based on sound sentiment and quantitative analyses, our study revealed no statistically significant correlation between consumers’ orientation towards e-commerce and the negativity of news in the media reporting on COVID-19 topics. In contrast to that, the investigation revealed statistically significant positive correlations between consumers’ orientation towards e-commerce and the incidence of COVID-19 cases and deaths in Germany and only partially in Romania. Moreover, consumers’ orientation towards e-commerce was influenced by regulatory interventions, such as the enforced lockdown measures. Particularly during the initial surge of COVID-19 cases, a strong consumer orientation towards e-commerce coincided, from a temporal perspective, with the imposition of lockdown measures. Framed by consumer behaviour literature, our study outlines different behavioural characteristics of consumers during disruptive times – in our case, health crises – and derived typologies of consumers with direct influence on entrepreneurial practice.
Implications for Central European audience: Theoretically placed in the field of consumer behaviour research, our study adds to the literature as it reveals insights about consumers’ orientation towards e-commerce during disruptive times. Focusing on the most recent prominent disruptive phenomenon, the COVID-19 pandemic, our paper also has practical implications of entrepreneurial relevance. By outlining invaluable insights into consumers’ behaviour and their orientation towards e-commerce during the pandemic, our study might set starting points in designing entrepreneurial strategies for survival or development during disruptive times (e.g., health crises).

This paper examined customers' perceived importance and performance of shopping center ambience on the examples of the Mercator shopping center and Sad Novi Bazaar shopping center in Novi Sad, Serbia. The shopping center ambience was examined through exterior and interior attributes. It was found that a number of them are very important to customers and their shopping behavior. According to the present research, the most important exterior attributes are: address and location, parking availability, congestion and traffic, exterior display windows and entrances. The most important interior attributes are: cleanliness, temperature, merchandise, lighting, music, scents, absence of tobacco smoke, width of aisles and P.A. usage. The paper also provided information for two studied shopping centers with ambience attributes that performed well or not and everything was presented on the importance-performance grids, which can serve managers as guidelines for further development.

The article examines recent developments in the Russian retail trade and automobile industry as two very dynamic sectors of the Russian economy by stating and forecasting sales trends, presenting the main market participants, shares of business forms and deducing perspectives for Central and Eastern European investors. The article uses a standard methodology for description of industries and econometric models for sales forecasts and analysis. The article's main benefit for Central and Eastern European managers is its concise and up-to-date description of the both sectors of the Russian economy, which is not easily accessible for foreigners due to language barriers and marketing agency fees.

This article analyzes the trends and development of the retailing sector in Central Europe, namely in the Czech Republic, Hungary, Poland and Slovakia. These markets serve about 63 million inhabitants. The retail industry in Central Europe has changed dramatically in the last two decades, and has become a model for successful transformation of emerging markets. The retail market is highly concentrated and dominated by Western European retail chains. International retail chains are using all formats of modern distribution. This article is focusing on the development of hypermarkets, supermarkets and discount stores. Due to international retail chains, Central European countries benefit from a dense network of modern shopping places; the intense competition of highly productive retailers contributes to a lower inflation rate because of the so-called Wal-Mart Effect. The constant pressure on prices influences the marketing strategies of both retailers and suppliers.